We do not ship to international or APO addresses. Certain products may incur a handling fee of $8.95
We utilize primarily UPS, FedEx and DHL to ship our products to customers. Occasionally we will use other companies, You can contact our customer service department to determine which shipping company will be delivering your packages. Unless you the customer pre-requests a "Signature Required" delivery we rely on our shippers delivery confirmation via tracking numbers to determine that an order has been successfully delivered.
Occasionally customers will order products and not require a signature upon delivery and the package will be left on door step, back door, etc and the customer will not find the package due to theft or accidental loss. In these instances we, Fonduepotsets.com, will not take responsibility for the missing package nor will we grant a refund or replacement and you the customer will need to file a claim directly with the shipping company. If you have any concerns that your order or package will be removed from your residence or business prior to your taking possession after it is delivered we encourage you to call our customer service department at 877 488 9985 or email CustomerService@Fonduepotsets.com prior to placing an order and specifying you want a "Signature Required" delivery. This is an especially good idea for larger orders or if you have had problems in the past with missing packages. If you do ask us for a "Signature Required" delivery we will take full responsibility of your delivery until the package has been signed for. Warranties Please note that Founduepotsets.com does NOT offer product warranties. However, most of our product-manufacturers offer warranties that can be obtained independently from them.